1. What is "As Is" and how can I be sure of the quality of the items I purchase?
A - It is important to know that the sales quality of all our items are considered 'As Is' but can range from perfect 'vintage condition' to 'needs to be refinished'. If there is substantial damage to any item we factor that into the equation and price the item accordingly. We also are very committed to being upfront and clear about the condition of items before the time of purchase. However, things happen and we cannot always catch everything upon first inspection. Therefore, if there is new evidence of damage to a product upon the final inspection we will immediately contact the customer to discuss what can be done to rectify the situation. Please note, that even though we have a strict return policy, we still go above and beyond to accommodate to our customers and try to do what we think is fair and ethical for all parties.
2. Is there a way to view items in person or get more product details before purchasing?
A - Yes, we have a full warehouse located in Brooklyn, NY. If you see something you are interested in just reach out and a real person will answer any questions. You can also schedule a time to come by the warehouse to view items before purchase, pending availability. Please note we do not put items on hold from the website so if you want to see an item in person all items are sold on a first come first serve basis. See Contact Page for contact information or reach out through our chat box for instant assistance.
3. Do you ship, deliver or have local pick-up?
A - We offer very affordable Local Curbside Delivery for those within a 30 mile radius of the store. This includes Brooklyn, Manhattan and parts of New Jersey. If you are outside of these areas you can message us through the chat box to request special arrangements or select Local Pick-Up at check out and someone will contact you shortly to make arrangements. Our automated Local Delivery is for Curbside ONLY. We have a third party that does the deliveries and can also be contacted upon ordering to make further arrangements if items need to be brought upstairs or inside but that is not included in the curbside fee. There will be additional fees to be negotiated directly with our third party vendor in regards to deliveries that fall outside the jurisdiction of what is commonly known as Curbside Delivery. Currently we do not offer automated shipping but we can make exceptions on a case by case basis, just message us with your requests and we will contact you shortly to discuss.
4. Can my items be delivered into my apartment, home etc. and how long can items be held at the store?
A - If you have any special requests like a multi floor walk up or for building insurance policy requests or any other special considerations please include in the delivery instructions and someone will reach out to you to confirm. Also our policy for instore pick ups states that items not picked up by the 10th day from purchase are eligible to be restocked and sold without a refund.
5. Do you do rentals?
A - We offer select product rentals, but all rentals must be verbally discussed and agreed upon in advance by management. All rentals require full payment upfront and depending upon the quality of the product when returned will dictate the percentage of refund up to 50%. Please message or call Elliot for more details or to discuss.
6. Do you do custom work?
A - Yes, we offer design services and custom options. Please contact us via chat box for requests and quotes.
Any other questions or to schedule an appointment with our designer just send us a message on our chat box. We are very responsive and usually respond within a few minutes.